My Account

  1. I have forgotten my username and password, what do I do?

    Entering an incorrect password can often result in an 'unable to validate password' code. As passwords are case sensitive, check to ensure your Caps Lock is off. If your troubles persist, select the 'forgot password' button and a new password will be issued to the e-mail address as listed on your account.

  2. Who do I contact if I have questions about my account?

    Please contact our Customer Service via instant chat or via email at

  3. What do I do if I no longer want to use my account?

    For closing your account please email our Customer Support at

  4. How do I change my password?

    You can change you password by using the forgotten-password link at the top of all of our web pages.

  5. How do I change my registered email address?

    You can modify your email address by accessing this link , at the moment the customer service has no access to do it for you.

  6. Is there any way I can check my account activity?

    You can check your account activity by going into 'my account' once you have logged in,  or you can contact Customer Support for any information.

  7. Is it possible to change my username?

    You cannot change your player name once you have submitted to your your Account. This is for security purposes since changing the Player name can disrupt the system data and raises security alerts.

  8. Who can I consult if I think I have a problem with my gambling?

    Participating in online gaming is exciting, fun and potentially profitable for those that choose to play. However, we are aware of the possibility of gaming abuse and the repercussions it could have on an individual. Because of this, we take every precaution to ensure that our products and services are used only by those who have legal right to do so. Under no circumstances are any gamers allowed to play for real money unless they meet the minimum age requirement of 18 or the standard legal age to participate in online gaming in the country of their residence.

  9. What happens after my period is up?

    Once the time limit you selected for self exclusion is up you can contact our Customer Service to open your account.

  10. How can I self exclude?

    You can self-exclude by contacting our customer support via chat or via email at

  11. Can I cancel it?

    You cannot open your account until the time period you selected for self exclusion is completed.

  12. I am not getting a response to my questions when I e-mail the Support Team?

    We aim to reply to all customer service e-mails within 24 hours. As some require more detail and investigation of an issue, response time may vary based on the nature of your inquiry. You will receive an e-mail confirmation from us when we have received your inquiry to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. We do not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.